Workspace
Performance Dashboard
Pickup speed and response times across your support team.
Open Tickets
9
−3
Closed Tickets
134
+18
Average Response Time
06:15 hrs
−1:42 hrs
Average Resolution Time
72:30 hrs
−6:08 hrs
Happiness Rating
91%
+2.4%
Response
Time to respond & resolve
First Response Time03:12 hrs
Average Response Time06:15 hrs
Average Resolution Time72:30 hrs
0Average in hours96
Session
Session metrics
00:00:47 hrs
Avg pickup time
00:05:18 hrs
Avg response time
00:04:02 hrs
Avg first response time
Last 7 days
Ticket volume
Tickets (Total)
143
Responses (Total)
412
Threads/Ticket
2.88
Closed/Day (Avg)
19.1
Backlogs Closed